Privacy Policy
Last updated: September 10, 2026
At LUMA, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
We collect the following types of information:
- Contact information — name, email address, phone number, shipping address.
- Order information — products purchased, order history, payment details (processed securely by our payment provider).
- Device information — IP address, browser type, operating system.
- Usage data — pages visited, time spent on pages, referring URLs.
How We Use Your Information
- To process and fulfill your orders, including shipping and returns.
- To send you order confirmations and shipping notifications.
- To provide customer support and respond to inquiries.
- To send promotional emails (you can opt out at any time).
- To improve our website, products, and services.
- To prevent fraud and protect our business.
Information Sharing
We do not sell your personal information. We may share your information with trusted third parties who help us operate our business — such as payment processors, shipping carriers, and email service providers — all of whom are bound by confidentiality obligations. We may also disclose information when required by law.
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions. Payment information is processed by our certified payment provider and is never stored on our servers.
Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and serve relevant advertisements. You can control cookies through your browser settings.
Your Rights
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time. To exercise these rights, please contact us through our Contact page.
Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
